Shipping policy
New Zealand Peptides
Shipping & Delivery
Every order is carefully prepared and dispatched with tracking. Below you’ll find everything you need to know about processing, dispatch and delivery.
Shipping Options
Australia Post Standard
Tracked parcel delivery to New Zealand addresses, sent with Australia Post.
after dispatch
Delivery estimates begin once your parcel has been dispatched. Rural addresses and peak periods can add a few days.
How Your Order Moves
Order Placed
Your order is created and an order confirmation is sent to your email.
Payment Confirmed
Bank transfer payments are matched to your order once the funds reach our account.
Packed & Processed
Your order is checked, carefully packed and prepared for dispatch.
Tracking Sent
Your courier tracking details are emailed once your parcel has been lodged.
Paying by bank transfer?
Processing begins once your payment has been received and matched to your order. Bank transfers commonly arrive on the same or following business day. Please use your order number or name as your payment reference so our team can identify the transfer quickly.
The Details
Processing Time
Most orders are processed within 3 business days after payment has been confirmed. We aim to dispatch orders sooner wherever possible. Orders placed on weekends or public holidays begin processing on the next business day.
Tracking Your Parcel
Tracking information is emailed once your parcel has been lodged with the courier. A newly created tracking number can occasionally take several hours to display its first scan.
Packaging
Orders are packed discreetly with no external description of the parcel contents. Products are securely protected during transit.
Delivery Addresses
Please double-check your delivery address before completing your order. Once a parcel has been lodged with the courier, we may be unable to redirect it. Re-delivery charges may apply if a parcel is returned because an incorrect address was supplied.
Delivery Delays
Weather, public holidays, peak periods and courier network disruptions can occasionally cause delays. If your tracking has not moved for several business days, contact us and we can investigate the shipment.
Lost or Damaged Parcels
If your parcel arrives damaged or tracking stops updating for an extended period, contact us with your order number and our team will investigate the shipment with the courier and work with you to resolve it.
Still have a question?
Send us your order number and our team will be happy to help.